Frequently asked questions

Orders & Delivery

How do I place an order with Canidéfit?

Nothing could be simpler: add your products to the basket, choose your payment method, and validate. One truffle at a time.

We accept various methods of payment:

  • Credit card
  • Bank transfer (processed after receipt of payment)
  • PayPal – including 4x payment up to €2,000

If you have chosen bank transfer, your order will only be processed only after payment has been received.

If not, it may be a technical problem that will be fixed quickly, so don’t worry!

And if nothing happens, go straight to our support.

A follow-up is available directly from the dedicated follow-up page. No need to sniff the parcel, we tell you everything in real time.

They vary enormously depending on the product. Need more details? See our delivery page.

Pre-orders end end of March. Shipping will take place shortly afterwards. Stay tuned!

Start by checking the follow-up here. If necessary, contact us with your order number: we’ll sort it out for you.

Payment & Billing

Can I pay in instalments?

Yes, thanks to PayPal 4x, valid up to 2000 € purchase.

Yes, but the order will only be processed once the transfer has been received.

It is available in your customer area and is sent to you by email once the order has been dispatched!

Quotations, Custom-made & Specific products

Which products are available by quotation only?

Fences, playgrounds, complete dog diving structures… These products require a specific configuration. Request a quote from the product sheet.

Add the products concerned to your quotation list, then click on “Complete my request”. Our team will contact you shortly.

From your customer account, in the “My quotes” section.

Yes! Whether it’s for specific reinforcements, particular dimensions or very specific uses, we love a challenge.
Go to the custom requestand tell us what you need.

Of course we do! If a product is no longer in stock, you can subscribe to the waiting list directly from its card. You’ll receive an e-mail as soon as it’s back in stock.

Products Canidéfit

Are the products tested and safe for dogs?

Yes, all our products are carefully selected, tested, and validated by our (and demanding dogs’) 5 canine centers. Canidélite.

Absolutely! Contact us and we’ll guide you according to the needs, age and preferences of your dog(s).

Yes, we’ve thought of all the truffles! Use the filters on our site or ask us for advice.

We manufacture the vast majority of our products ourselves. Some products are imported from China. If you have any questions about the origin of a product, please don’t hesitate to ask us. We’re here to help.

Customer account & Features

Why create an account on Canidéfit?

An account allows you to :

  • Track your orders and quotes
  • Manage your personal information
  • Go to your wishlist
  • Find all your purchase history
  • Add information or details even after you’ve placed your order (handy if you’ve forgotten something!)
  • One-click reordering

Yes, but you won’t be able to benefit from detailed tracking and certain practical features.

Don’t panic! If you have a customer account, you can add a note or additional information from the “My orders” area, as long as your order has not yet been dispatched.

You can also write to us at secreteriat@canidefit.com.

Service & Support

How do I make a service request?

A problem? A missing part? Breakage? It happens.
Go directly to the support request page. Our team will get back to you as soon as possible.

By e-mail, chat (Whatsapp) or via our contact form. Our secretariat is available Monday to Friday, 9am to 5pm (friendly humans, no automated robots).

Monday to Friday, 9am to 5pm.